Terms of Service

Last updated: November 6, 2026

Welcome to Tappatapps. These Terms of Service (the "Terms") govern your access to and use of the Tappatapps website at https://tappatapps.com, together with the mobile applications, games, and services we offer (collectively, the "Services"). The Services are provided by TAPPATAPPS S.L. ("Tappatapps", "we", "us", or "our"), a company established in Spain with its registered office at Carrer de Provença, 420-422, Barcelona, Spain. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Acceptance of these terms

By using our Services, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. In Tokitopia®, you accept these Terms when you start the game, for example by tapping Play on the title screen. If you are using the Services on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

2. Age and younger players

Anyone can play Tokitopia®, but what the game offers depends on your age. Early in the game we ask when you were born and set your age group from your answer, so please answer truthfully.

• Children, below the digital-consent age that applies in their country, play with Rex's scripted lines only. There is no AI chat and no advertising.
• Teenagers under 18 can chat with the Keepers in writing, but cannot talk to them with their voice, and see only non-personalized ads.
• Adults, aged 18 and older, get the full game.

If you are under 18, you need the permission of a parent or legal guardian to play and to accept these Terms. We ask parents and guardians to read these Terms with their child and to supervise how they use the Services. Section 14 of our Privacy Policy explains how we handle the data of children and teenagers.

3. AI chat and voice

Some of our Services include AI-powered chat features. Conversations with in-game characters (such as the Keepers in Tokitopia®) are generated in real time by an AI system: the Keepers are AI characters, not real people. Responses may vary, may be inaccurate, and do not represent the opinions or positions of Tappatapps. Please do not share personal, sensitive, or identifying information in these conversations.

Where available, you can also talk to a Keeper with your voice and hear spoken replies. What you say is turned into text so the Keeper can answer. Our Privacy Policy explains how voice is processed.

The Keepers' replies are for entertainment. They are not medical, psychological, legal, or financial advice, and the chat is not an emergency or crisis service. If you or someone else is in danger, call your local emergency number. Our help page lists emergency numbers and helplines for many countries.

To keep the chat safe and fair, free chat has a daily message limit, a Keeper may take a short break after rude or upsetting messages or a flood of messages, and we may pause or turn off the chat for an account that breaks these Terms. AI chat and voice may not be available in every country, on every device, or for every age group.

4. Accounts and data

You are responsible for maintaining the security of your account and for any activity that occurs under it. We collect and process data as described in our Privacy Policy. By using our Services, you agree to the collection of usage and gameplay data to operate and improve the experience. You can ask us to delete your account and its data at any time through our data deletion page. Deletion is permanent: your game progress, any purchased items you have not used, and any time left on a pass are removed and cannot be recovered.

5. Acceptable use

You agree not to use our Services to harass or harm others, to attempt to manipulate, exploit, or reverse-engineer our AI systems, to disrupt our infrastructure, or to engage in any activity that violates applicable law. You also agree not to decompile, disassemble, or otherwise reverse-engineer our apps, or to extract their code, artwork, sounds, text, data, or other assets, except where applicable law expressly allows it. You may not use bots, scripts, or other automated tools to play our games or to collect data from them, and you may access our servers and APIs only through our official apps and websites. Tappatapps reserves the right to suspend or terminate accounts that breach these Terms.

6. Purchases and virtual items

Our games are free to play and offer optional in-app purchases, such as hearts and Unlimited Chat in Tokitopia®. Prices are shown before you confirm a purchase. Payments are processed by the relevant app store or payment provider under their own terms, and Tappatapps is not responsible for unauthorized purchases made through your device or app store account.

In-game items, whether you buy them or earn them, such as hearts and passes, give you a limited, personal license to use them in the game. They are not money: they have no cash value, cannot be exchanged for real money, and cannot be sold or transferred to another account. They are tied to your account and are lost if your account is deleted. Unlimited Chat is a pass that lasts for the time shown when you buy it and does not renew automatically.

Because in-game items are delivered right away, by buying them you ask us to supply them immediately and, where the law allows it, you lose your right to withdraw from the purchase once they are delivered. Otherwise, all purchases are final unless a refund is required under applicable consumer law. Refunds are handled by the app store or payment provider. If a purchase is refunded or reversed, we may remove the items it gave you. This does not affect your legal rights if an item is faulty or is not delivered.

If you are under 18, ask a parent or legal guardian before buying anything. Some paid offers are not shown to younger players.

7. Advertising

Our games are free to play and supported in part by advertising. Tokitopia® currently shows rewarded ads only: you choose whether to watch an ad in exchange for an in-game reward, and you are never required to watch one to keep playing. A reward is granted only when an ad is watched to the end. If you close it, skip it, or lose connection partway through, the reward may not be given. Ads are supplied by third-party networks and are not always available, so we cannot guarantee that an ad will be ready whenever you want one.

We do not choose or endorse the products, services, or claims appearing in the ads shown, and we are not responsible for them. Attempting to obtain rewards by falsifying ad views, using automated tools, or otherwise interfering with ad delivery breaches these Terms and may result in forfeited rewards or account suspension. How advertising data is handled, and how to change your ad consent, is described in our Privacy Policy.

8. Intellectual property

All content, characters, artwork, and assets that form part of our Services are the property of Tappatapps or its licensors. In particular, the world of Tokitopia® and its characters belong to Tappatapps, including the Keepers (such as Rex, Lou, and Vera) and their names, appearance, and personalities. The Tokitopia® name and logo are trademarks of Tappatapps. You may not reproduce, distribute, modify, or create derivative works from any part of the Services without our prior written permission. You also may not use the Keepers' replies, written or spoken, or any other content our Services produce, to build, train, or improve any AI model, or to develop a product that competes with ours.

9. Third-party services

Our Services may rely on or link to third-party services (such as app stores, analytics providers, advertising networks, and AI providers). We are not responsible for the content or practices of those third parties, and your use of them is governed by their own terms and privacy policies.

10. Updates and availability

We keep improving our games, so their features, content, and balance may change over time. Some updates are required: an older version of the app may stop working, and you may need to install the latest version to keep playing. Features may differ by country, device, and age group, and some may not be available everywhere.

11. Disclaimers and limitation of liability

Our Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service, and, to the fullest extent permitted by law, we are not liable for losses arising from technical failures, AI-generated content, or changes to the Services.

12. Changes to these terms

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the date above. If a change is important, we will ask you in the game to accept the new Terms before you continue playing. If you do not agree with them, you can stop using the Services and ask us to delete your account. For other changes, continued use of the Services after they are posted constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of Spain. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of the country where you live, and you may also bring a claim in its courts. Tappatapps is based in Barcelona, Spain.

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